How We Care

Our Approach

Outstanding care comes from compassion, professionalism and support shaped around each person. Here is how we make that happen, from your first call to every visit after.

Your Care Journey

Simple, Transparent and Reassuring

We work closely with the whole family and the professionals involved, so you feel supported at every step and your care plan achieves the best outcomes.

  1. Talk to a Care Advisor

    Arranging care can feel overwhelming. Our care advisors and consultants guide you through your options, answer every question and help you see how care will work day to day.

  2. Plan Care Together

    We work with you, your family and the professionals involved to build a personal care plan around your goals, routines and preferences.

  3. Meet the Right Carer

    We match carers on personality and values as well as skills, and involve you in choosing the people who support you.

  4. Review and Improve

    We listen to your feedback and review your care as your needs change, so your support always stays right for you.

What You Can Count On

People, Openness and Care That Listens

Carefully Selected Carers

Every carer is chosen for their skills, experience and values, with ongoing training in safeguarding, person-centred care and specialist support.

Led by Lived Experience

Our leadership combines lived experience and operational expertise with empathy, keeping our services compliant, compassionate and continuously improving.

Transparent, Fair Pricing

You will know exactly what to expect, with no hidden costs. We talk fees through openly so you receive the care you need.

Your Voice Shapes Our Care

We regularly ask clients, families and staff for feedback and use it to keep our services responsive and adaptive.

Our Values

The Values Behind Every Visit

How We Care

Ways We Can Care for You

Flexible options that fit around your life, your family and your needs.

Live-In Care

A dedicated, professional carer who lives in your home, providing one-to-one support day and night so you can stay where you're happiest.

Respite Care

Short-term, flexible care at home that gives family carers time to rest and recharge, knowing their loved one is safe and well looked after.

Young and Elderly Care

Person-centred care for every stage of life, from young people finding their independence to older adults living well at home.

Why Choose USP

Care Families Can Trust

London & Glasgow

Regulated in England and Scotland

Each office follows the standards and policies of its own nation.

London · England
Regulator
Care Quality Commission (CQC)
Office
52 Upper Street, Suite 101, London, N1 0QH
England policies
Glasgow · Scotland
Regulator
Care Inspectorate Scotland
Office
30 Castle Road, NM, G77 6QD
Scotland policies
Make a Referral

Refer Someone for Care

Whether you're a professional, a family member or referring yourself, tell us about the person who needs support. Our team will review the referral and contact you to arrange an assessment.

Referral Form

Fields marked * are required. If you don't know an answer, leave it blank and we'll cover it at the assessment.

1 Your Details
Who is making this referral?
2 About the Person Needing Care
3 Support Needed
Which office? *

Our Glasgow team supports adults aged 18 and over. Live-in care is available in London only.

Type of care required
Any known allergies?
Which days is support needed?
4 Communication & Home
Is a translator needed?
Are there pets in the home?
Does anyone smoke in the home?
5 Funding & How You Found Us
Who is funding the support?
6 Anything Else
0 / 1000
Supporting Documents (optional)
7 Confirm & Sign

Let's Talk About Your Care

Book your free, no-obligation consultation and a care advisor will guide you.