Privacy Policy

Privacy Policy

4th November 2023

Welcome to the theuniqueservices.uk website Privacy Policy.

Prior to using our website and services, please endeavour to read this carefully. If you have any questions relating to this policy, please contact our customer service team by email at london@theuniqueservices.uk or call us on +44 74-5942-5015.

Unique Services Portfolio (USP) Limited, (operating as theuniqueservices.uk) with company registration number – SC668828 provides the services and experience offered on the website www.theuniqueservices.uk.Our services and offers can be changed without notice to our customer and at our exclusive discretion and business purpose.

For the purposes of the Data Protection Act 1998 and General Data Protection (Regulation), that came into effect on the 25th of May 2018 and amended 1st of January 2021 by regulations under the European Union (Withdrawal) Act 2018, we are the data controller according to article 4(7) of the GDPR.

We are fully committed to safeguarding the privacy of all the visitors using our website. By publishing this policy, we aim to make it simple and straightforward for our users, customers, and the general public to understand the types of data we collect and store, why we do so, how we receive and/or procure that information, and the rights you have with respect to your data in our possession.

Our Contact Information

Unique Services Portfolio (USP) Limited (Operating as “The Trampery” “ARASCO Care” theuniqueservices.uk) is a company with registered it office at Business Design Centre, 52 Upper Street, London, N1 0QH.

Email: london@theuniqueservices.uk Phone: +44 74-5942-5015.

What Information We Collect

In order for us to provide our services it is necessary for us to collect data. This information allows us to identify who you are for the purposes of our business, securely share data in accordance with Data Protection Act 2018 when ask of us, contact you in the usual course of business activities we legitimately conduct. Without limitation and being exhaustive, these are the type of information we may collect:

For Clients

We may collect and process the following data, which includes personal Data, from you:

Personal Information: We may collect personal details such as your name, gender, date of birth, profession, nationality, gender, preferences and interests, pets at home, footwear allowed in the home, transportation preferences, smoking, emergency information, next of kins.

Contact Information: We may collect information such as your email address, mobile and or/landline telephone number, residential address, house number and, entry and access instructions.

Financial Information: We may collect financial information related to you about such as bank accounts, credit or debit card numbers.

Statistical Information: We may collect information about your online and offline preferences, habits, movements, trends, decisions, association, memberships, finances, purchases, and other information for statistical purposes.

Device Information: We collect device specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, browser type , language, wireless network, and mobile network information (including the mobile phone number).

Information You Send Us: We may collect any personal correspondence that you send us, or that is sent to us by third parties (such as background verification companies) about your activities, including activities with our third-party partners or people representing you.

For Carers

We may collect and process the following data, which includes personal Data, from you:

Personal Information: We may collect personal details such as your name, gender, date of birth, profession, professional history, experience, qualifications, nationality, ethnicity, health conditions, preferences and interests, pets, transportation preferences, smoking, emergency information, types of services you offer or experienced in, geographic areas for work, preferred working times, your insurance cover, details, or evidence of your right to work in the UK or membership of any professional organisation.

Contact Information: We may collect information such as your email address, mobile and or/landline telephone number, and residential address.

Financial Information: We may collect financial information related to you such as bank account, any other financial institution details.

Statistical Information: We may collect information about your online and offline preferences, check-in and checkout information specifying arrival and departure from visits, habits, movements, trends, decisions, association, memberships, finances, purchases, and other information for statistical purposes.

Device Information: We collect device specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, browser type, IP address, language, wireless network, and mobile network information (including the mobile phone number);

Information You Send To Us: We may collect any personal correspondence that you send us, or that is sent to us by third parties (such as background verification companies) about your activities, including activities with our third-party partners.

Information Automatically Collected

IP address; Geographical location; Web browser type; Operating system; Referral source; Length of visit, page views, website navigation and the site you exit to.

Before you disclose the personal information of another individual to us, you must obtain that individual’s consent for both the disclosure and the processing of that personal information in accordance with the terms of this Policy and Data Protection Act 1998.

Where we need to collect personal data by law, or under the terms of contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with services). In this case, we may have to cancel the service you have with us, but we will notify you if this is the case at the time.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct Interactions: You may give us your personal data by filling in forms or corresponding with us by post, phone, email or any other relevant means of communication.

Automated Technologies Or Interaction: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns.
We collect this personal data by using cookies. Please find our Cookie Policy below.

Third Parties Or Publicly Available Sources: We may receive personal data about you from various third parties.

We Use This Information To:

Any or all of the above Data may be required by use from time to time in order to provide you with the best possible service and experience. For the purpose of the Data Protection Act 1998, Unique Services Portfolio (USP) Limited is the “data controller” and is responsible for your personal data. We will only use your personal data when the law allows us to. Most routinely, we may use your personal information for the following reasons:

What we use your Personal Data for
Type of Data
Lawful basis for Processing including basis of Legitimate Interest

You can tell us whether or not to contact you with marketing information regarding our products and services, either at the point such information is collected on the Site (by checking or unchecking (as directed) the relevant box) or, where you do not wish to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contact Us details at the end this Privacy Policy.

Please note that where you opt-out of receiving marketing communications from us, we may still send you service communications about your use of the Site and the related services you have requested from us.

Retention of Data

We will retain your personal Data for a period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

The data that we collect from you will be stored in the European Economic Area (EEA), but may be transferred to, and stored at, a destination outside the EEA, with and by third parties.

By consenting to our Privacy Policy, you agree to this transfer, storing or processing.

Third Party Websites And Services

We may, from time to time, employ the services of other Third-parties for dealing with certain processes necessary for the operation of the Website. We will only share information with Third-party websites to the extent necessary required by them to perform the services that we request. Any use for other purposes is strictly prohibited.

We will not, without your expressed consent, provide your personal information to any Third-Party for the purpose of direct marketing.

We require third parties to respect the security of your personal data and to treat it strictly in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Verification Checks

Unique Services Portfolio (USP) Limited may perform the following checks about carers with the following agencies or bodies:

  • Enhanced DBS (Disclosure and Barring Service) with Care Check
  • Identity checks with Experian
  • Right to work and documents check (including but not limited to; passport, driving license and visa) with Care Check
  • Adverse history check with Experian
  • Employment history checks; and
  • Checking with two reference checks, both professional and personal.

Links To Other Websites

Theuniqueservices.uk (Website) may, from time to time, provide links to other websites and services. We have no control over such websites, and we are not responsible for the content of these websites or their policy of data usage.
Our organisation’s Privacy Policy does not extend to your use of such websites. You are advised to read their Privacy Policy or statement of such websites prior to using them.

Location Data

We track your travel between appointments using our Platform. This is for the purposes of recording your travel time. You hereby consent to such use of your location data and acknowledge that if you disable this function on your device, we are not able to verify your mileage.

Howe We Look After Data

We take a lot of measures to protect your personal information. We seek to use reasonable organisational, technical, and administrative measures to protect your information within Unique Services Portfolio from loss, misuse, unauthorised access or disclosure, alteration and/or destruction. We take reasonable steps to ensure that all data we process is reliable for its intended use, accurate, complete, and current to necessary extent for the purposes for which we use it. We have put in place procedures to deal with any suspected personal data breach and will notify you and applicable regulator of a breach where we are legally required to do so.

Examples of such precautions may include: Data encryption and Firewalls Background checks of all employees

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

Change Of Business Ownership And Control

Unique Services Portfolio (USP) Limited, may, at some point, expand or reduce our business and this may involve the outright sale and/or transfer of control of all or part of Unique Services Portfolio (USP) Limited. We have no plans to sell our business, but in an unlikely event where we decide to sell our business or assets, we may need to disclose and transfer your personal data, under the terms of this Policy, to the prospective buyer of such business or assets.

Cookies

This Website may place and access certain Cookies on your computer. Unique Services Portfolio (USP) Limited uses Cookies to improve your experience of using the Website and to improve our range of services.

All Cookies used by this Website are in accordance with Current UK and EU Cookie Laws.

What Are Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. They enable us to recognise your web browser. In effect, cookies tell us when you have visited our website and where you have been, but they do not identify you personally – just the presence of your browser. We use cookies to see how often people visit our website and what they look at. This helps us to know what parts of the site are popular – what people are interested in – so we can make sure we have more interesting material on the site in future. If you don’t want us to be able to do this, your browser’s help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you’ve been sent a new cookies.

This Website May Place the Following Cookies

Necessary Cookies – These are cookies that are required for the operation of our website. Without these cookies, services such as, use of logging into secure areas of our website, would not be possible.

Analytical – These are cookies that allow us to collect information about the number of visitors and how visitors interact with our site. This information helps us improve the way our website works, it gives us the information to help users find the information they are looking for easily.

Performance Cookies – We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website. Google will store this information. Google’s privacy policy is available at: ttp://www.google.com/privacypolicy.html.

Functionality Cookies – These cookies are used to remember and recognise you when you return to our site. This enables us to provide more personal features and remember your preferences.

Targeting Cookies – These cookies record your visit to our website to enable us to display advertising relevant to your interests. These cookies use information about your browsing history to group you with other users who have similar interests. We may share this information with third parties for this purpose.

Storage Of Your Information

Your personal information which we collect is stored by us on secure services located in the United Kingdom. Such storage is necessary to process the information. Personal information may be transferred by us to other offices and/or to the third parties mentioned in the circumstances described above (“Third party websites and services”), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating out of the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your personal information, we will take all reasonable steps to ensure that your privacy rights continue to be protected. By using the Site, you agree to this storing, processing and/or transfer.

Consent To Collection Of Data

You may opt to not have us collect your data and communicate with you at certain times. This may prevent us from offering you some or all of our service and may terminate your access to theuniqueservices.uk, or other services you access with or through us using the website.

Opt In: Where relevant, you will have the right to choose to have your information collected and/or receive information from us; or

Opt Out: You can ask us or third parties to stop sending you marketing messages at any time by contacting when necessary. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us a result of our service.

Your Rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

You Have The Right To:

Request Access To Your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request Correction Of The Personal Data That We Hold About You. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request Erasure Of Your Personal Data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object To Processing Of Your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request Restriction Of Processing Of Your Personal Data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request The Transfer Of Your Personal Data To You Or To A Third Party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw Consent At Any Time Where We Are Relying On Consent To Process Your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Change To This Policy

From time to time, Unique Services Portfolio Limited may update this policy by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If you do not agree with these changes, please discontinue the use of our website.
We may also notify you of changes to our privacy policy by email.

Contact

Unique Services Portfolio Limited have appointed a designated data protection officer who is responsible for overseeing questions related to this privacy notice.
If you have any questions about this privacy notice, including request to exercise your legal rights as contained the GDPR, please contact us at london@theuniqueservices.uk.

Updated 4th November 2023