Specialist Care · London & Glasgow

Learning Disability & Complex Care

Specialist, outcome-focused support for people with learning disabilities, autism and complex needs, delivered by skilled, consistent teams.

CQC Registered Care Inspectorate Registered

Who this service is for

Specialist Support for Complex Needs

We have extensive experience supporting people with learning disabilities, autism, sensory impairments and complex health conditions. Our approach is holistic and person-centred, focusing on ability, independence and inclusion.

As an organisation led by people with lived experience, we understand that complex care is about more than tasks. It’s about wellbeing, safety and quality of life, not just maintaining daily routines.

How We Set Up a Complex Package

  1. Individual assessment

    Every complex package is individually assessed to ensure safe, sustainable and outcome-focused delivery.

  2. Team matching

    We build a dedicated core team matched to the person’s needs, communication style and personality.

  3. Induction and shadowing

    New team members complete induction and shadowing before supporting the person independently.

  4. Ongoing review

    Supervision, reflective practice and multi-disciplinary reviews keep support responsive and effective.

Strengths-Based, Not Restrictive

We don’t just provide care. We promote independence, confidence and self-determination. Our strengths-based approach encourages people to take an active part in daily routines, decision-making and community life.

What We Offer

How We Support You

01

Positive Behaviour Support

PBS-trained teams who work proactively to understand behaviour and reduce distress.

02

Flexible Staffing Models

1:1, 2:1 and 4:1 support, shaped around each person's assessed needs.

03

Epilepsy & Seizure Management

Carers trained to support people living with epilepsy safely and confidently.

04

Clinical Oversight

Specialist input from our nursing team where required.

05

Autism & Communication

Autism-aware support using each person's preferred communication methods.

06

Transition Support

Planned transitions for young people moving from children's to adult social care.

Why Choose USP

Care Families Can Trust

FAQs

Common Questions

What complex needs do you support?

We support people with learning disabilities and autism (including non-verbal individuals), physical disabilities and neurological conditions, mental health needs and dual diagnoses, and behaviour that challenges.

What staffing ratios can you provide?

We provide bespoke staffing models including 1:1, 2:1 and 4:1 support, depending on each person's assessed needs.

How do you keep care consistent?

Through dedicated core teams matched to each person, comprehensive induction and shadowing, ongoing supervision and clear, stable rotas.

Do you support transitions to adult services?

Yes. We provide transition support for young people aged 14+ moving into adult social care services.

Is clinical support available?

Yes. Clinical oversight and specialist input are provided by our nursing team where required.

Related Services

Dementia Care

Compassionate, specialist dementia care at home, helping people feel safe, valued and connected, because every memory matters.

PEG Feeding / Autism (ASD) Care

Expert, compassionate specialist care at home, from safe PEG feeding and dysphagia support to autism-aware, person-centred care.

24/7 Home Care

Round-the-clock care at home, 24 hours a day, 365 days a year, so your loved one is never without support.

Discuss a Complex Care Package With Us

Book your free, no-obligation consultation and let's talk today.